Skip to main content

Working in a BPO Industry


Why does some people raised eyebrows about working in a BPO industry like it was a bad thing?

http://wikipidea.org
Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.

Okay, I understand everyone has dreamed or expected that they would eventually get a job that fits what they had studied back in college or preferably somewhat related to their degree of fields. There's nothing wrong about that, by the way! But, I think it's not right to denigrate those working in BPO industry without knowing what it feels like and the perks of working there.

I've been working in two different BPO companies for almost seven years now. I may not be in my dream job or something I am passionate to work with, but how many of us have come to land in their dream job? I am not the only one.. Ironically, most of the population of those who works in BPO are those young adult who reacted differently or those children of parents who raised eyebrows regarding this. Anyway, I didn't write this to rant, I'm writing this post so some people might understand.

It is not just a singular skill based job like some people thought it was. It is not just answering phone calls or processing transactions. Mind you, it is one of the toughest and high-pressured job. Everyday, we have targets to meet and sometimes we are ask to render overtime in order to pull the given targets. We cannot let our customers and clients down. As for me being in a medical field account, there's always someone else's life at stake behind every claim I have to process.

Several international companies are finding ways how to lower operational costs without sacrificing quality of service delivery, BPO is the solution they had. We cannot deny the mere fact that it's growing industry contributes a lot to our economy. And since most of these companies offers competitive compensation package and benefits, it is the job that provides food to most of the families now and made their life more easier. It led some people closer to their dreams or even made it possible. It offers personality and career development programs – depending on the area you are interested in – all for free, something you can't get when you're working in other private companies or government agencies.

And if you just play your cards right while working in a BPO company, who know's where you'll be in the near future? Maybe it's time to think that working in this industry is not bad at all!.. Hope this helps!.. :)

Comments

Popular posts from this blog

if not me, then who would be?..

An excerpt from the book Someone Like You by Sarah Dessen: Halley and Scarlett have been best friends ever since they met. Halley has always been the quiet one; Scarlett braver and more outgoing. Halley has always turned to Scarlett when things get rough, and Scarlett has always known just what to do. It’s the perfect set up. But everything changes at the beginning of their junior year. Scarlett’s boyfriend is killed in a motorcycle accident; then she finds out that she is carrying his baby. For the first time ever, Scarlett really needs Halley. Now Halley has to how to be strong for Scarlett. It won’t be easy, but Halley knows that she can’t let Scarlett down. Because a true friend is a promise you keep forever. ~~ This is definitely not a book review. I think I’m not good at it. I just realized while reading and after finishing it, that I can relate to the character of Halley. I remember when I was a kid, I don’t have a best friend to be called. There’s no kid in my h...

Trauma has its name..

Some of us aren't lucky enough to have a glorious childhood or teenage days. Some of us have to dealt with terrible loneliness, crying their selves to sleep, sitting alone in the park, constant yelling at home, much worst seeing their parents hurt each other both verbally/emotionally and physically. As I grow up, my sense of insecurity also grew up rapidly whenever I saw some kid having bonding moment with their families or having a good laugh over something or just petty things. Asking myself every time, will it get better? But I know, things won't change in a snap of your finger or a tick of a magic wand just like in some fairy tales we've watched when we were a kid. I grew up believing, happiness will come to me if I work hard for myself, for them to provide whatever they need. Maybe, just maybe things will change.  Physical wounds heals easy, but emotional pains stays within you. It is forcefully stored inside, keeping it from others to see, it will either make you or b...

FOR YOU..

For the independent ones, who doesn't let their family know their worries because they don't like them to be worried about anything. For the breadwinners, who many times have nothing left on their pockets but still have to find way just to provide. For the strong ones, who choose to stand still because they know they don't have anyone as back-up but themselves. For those who choose to go on, because they know giving up is not option, because what will happen to everyone they care if it's just them who holds it together. For those who sets aside their happiness because there is more important than that. This is for YOU. Though many times, things happens not as much what you want or planned for, one day, time will come, everything will take its place accordingly. One day, you will no longer worry for tomorrow. One day, you no longer stare at your monthly expenses or your monthly bills, thinking where you will get it. One day, you will no longer feel guilty whenever you b...