Why does some people raised eyebrows about working in a BPO industry like it was a bad thing?
http://wikipidea.org
Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.
Okay, I understand everyone has dreamed or expected that they would eventually get a job that fits what they had studied back in college or preferably somewhat related to their degree of fields. There's nothing wrong about that, by the way! But, I think it's not right to denigrate those working in BPO industry without knowing what it feels like and the perks of working there.
I've been working in two different BPO companies for almost seven years now. I may not be in my dream job or something I am passionate to work with, but how many of us have come to land in their dream job? I am not the only one.. Ironically, most of the population of those who works in BPO are those young adult who reacted differently or those children of parents who raised eyebrows regarding this. Anyway, I didn't write this to rant, I'm writing this post so some people might understand.
It is not just a singular skill based job like some people thought it was. It is not just answering phone calls or processing transactions. Mind you, it is one of the toughest and high-pressured job. Everyday, we have targets to meet and sometimes we are ask to render overtime in order to pull the given targets. We cannot let our customers and clients down. As for me being in a medical field account, there's always someone else's life at stake behind every claim I have to process.
Several international companies are finding ways how to lower operational costs without sacrificing quality of service delivery, BPO is the solution they had. We cannot deny the mere fact that it's growing industry contributes a lot to our economy. And since most of these companies offers competitive compensation package and benefits, it is the job that provides food to most of the families now and made their life more easier. It led some people closer to their dreams or even made it possible. It offers personality and career development programs – depending on the area you are interested in – all for free, something you can't get when you're working in other private companies or government agencies.
And if you just play your cards right while working in a BPO company, who know's where you'll be in the near future? Maybe it's time to think that working in this industry is not bad at all!.. Hope this helps!.. :)
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